General information
The therapist or counsellor presented on this website (referred to as "the Therapist") is responsible for personal information collected in connection with enquiries and the professional services they provide.
This website is managed by Extra-clients.com, based in New Zealand, which provides website administration, technical support and enquiry management services.
For questions about your personal information, please contact the Therapist using the contact details provided on this website.
This privacy policy explains how personal information is collected, used, stored and protected.
Personal information we collect
When you contact the Therapist through this website, the following personal information may be collected:
- Your name
- Your town or city, if provided
- Your telephone number, if provided
- Your email address
- Any other information you voluntarily include in your message
Providing this information is voluntary. However, without sufficient contact details, the Therapist may be unable to respond to your enquiry.
Limited technical information, such as IP addresses, browser details and website activity, may also be processed for website operation, security and maintenance.
Sensitive personal information
If you provide information about your physical or mental health, personal circumstances or other sensitive matters through the contact form, this information will be treated as confidential and handled in accordance with applicable privacy legislation.
You are not required to provide detailed health information when making an initial enquiry.
How we use your information
Personal information submitted through this website is used to:
- Respond to your enquiry
- Contact you about counselling, therapy or related services
- Arrange appointments or provide information about available services
- Administer enquiries and verify their receipt
- Maintain the security and proper functioning of the website
- Comply with applicable legal obligations
Your personal information will not be used for unrelated marketing purposes without an appropriate legal basis.
Contact forms and data processing
Messages submitted through the contact form are sent directly to the Therapist. A backup copy is also retained in a separate mailbox, which may be accessed by the Therapist or authorised persons working with the Therapist for enquiry administration and verification purposes.
The website administrator processes personal information in accordance with applicable privacy legislation and the agreement with the Therapist.
Personal information is not sold to third parties. It may be processed by hosting, email and other technical service providers where necessary for website operation, message delivery and security.
Information may also be disclosed where required or permitted by applicable law.
Storage and retention
The Therapist retains personal information in accordance with applicable legal and professional requirements.
Backup copies of enquiries and technical records are retained only for as long as reasonably necessary for administration, verification and security purposes.
You may contact the Therapist for further information about how long your personal information is retained.
Security of personal information
Reasonable technical and organisational measures are taken to protect personal information against unauthorised access, loss, misuse, disclosure or alteration.
This website uses a secure HTTPS connection to protect information transmitted through the contact form.
The website is managed from New Zealand and hosted on servers in the Netherlands. Personal information may also be processed by email and other technical service providers, subject to applicable privacy requirements.
Although reasonable security measures are in place, no method of transmitting information over the internet can be guaranteed to be completely secure.
Cookies and website statistics
This website may use technical cookies and limited website statistics for functionality, security, maintenance and performance monitoring.
Limited technical information, including IP addresses and browser details, may be processed for these purposes.
Where additional analytics or third-party services are introduced, the relevant privacy information will be updated.
You can manage or delete cookies through your browser settings.
Your privacy rights
Under the New Zealand Privacy Act 2020, you have the right to request access to personal information held about you and to request correction of inaccurate information.
Additional protections may apply to health information under the Health Information Privacy Code 2020.
For questions or requests regarding your personal information, please contact the Therapist using the contact details provided on this website.
Links to other websites
This website may contain links to external websites. This privacy policy does not apply to websites operated by third parties.
We recommend reviewing the privacy policies of external websites before providing personal information.
Changes to this privacy policy
This privacy policy may be updated when necessary to reflect changes in website functionality, data processing practices or applicable legislation.
The latest version will always be available on this website.
Last updated: 7 November 2026.
